BNCE's policy is to maintain a quality system designed to meet the requirements of the ISO 9001:2015 certification, in pursuit of its primary objectives, the purpose and the context of the organisation.
It is the policy of BNCE to :

• Satisfy our customers, suppliers, stakeholders and interested parties whenever possible by meeting or exceeding their expectations;
• Comply with all legal requirements, codes of practice and all other commercial needs applicable to our activities;
• Endeavour to eliminate hazards and prevent injury, ill health and pollution;
• Provide equipment, staff training and facilitate any other operational requirements in order to enable BNCE’s objectives to be achieved;
• Ensure that all employees are made aware of their individual rights and obligations under this quality policy; and
• Maintain a management system that can enable the achievement of our objectives and foster the continual improvement, effectiveness and performance of our management system, based on a process of ‘risk analysis’.

 
This quality policy provides a framework for setting, monitoring, reviewing and achieving our objectives, programmes and targets.
Customer service is an essential part of the quality process and to ensure that this is fulfilled, all employees receive training to promote awareness and understanding of what is meant by quality and its impact on customer service.
To ensure that BNCE maintains its awareness for continual improvement, the quality system is reviewed regularly by the Top Management (also known as ‘High Administration’) in order to evaluate whether it remains appropriate and suitable to our business. The Quality System is subjected annually to both internal and external audits.